Please use a physical address if you have one available, PO Box shipping takes substantially longer, and we have no ability to expedited any shipping to a PO Box address.
We take pride in our shipping speed. 90% of all orders are shipped within 1-2 business days. Our fulfillment center is open Monday - Friday from 8AM to 5PM PST, we do not operate over weekends or holidays. Any orders placed over the weekend or on a holiday will be shipped out the following business day.
Note: Due to the high volumes of orders during the Holidays and Sales events, please expect additional delays in the shipping of your orders.
The cut-off time for overnight or same day shipping is 10AM PST. Any orders placed after this time will most likely be shipping out on the following business day.
Tracking: Once an order is placed an email confirmation will be sent over to each customer, we'll send another email confirmation once a tracking number has been created for the associated invoice.
Delivery failure / issue: While this does not happen often at all, if you receive a notification that your package has been delivered but it does not appear at your home location, please send us an email containing your order number & verified shipping address within 5 days of the failed delivery. If you do not email us within the 5 days, we do not have any ability to file a claim or get your items reshipped.
Returns & Exchanges Policy
**Please email us at email@example.com before sending anything back to us.
Returns/Exchanges are not accepted on sale items
If you are not 100% satisfied with your purchase, you can return your order for a full refund within thirty (30) days from the date of purchase. The returned items must be in resalable condition: unworn, unused, unwashed and in the original packaging with all original tags attached.
We can provide a free return label for orders within the US, if you're looking to return an item, please reach out to our customer care team & they will send you one via email. The amount refunded does exclude any outbound shipping costs.
Upon receiving & inspecting your return to our warehouse, a refund will be issued to the original payment method within 72 business hours. It could take anywhere from 1-7 business days for the funds to appear back in your account.
*Salon Culture reserves the right to refuse a refund/return if the items have any signs of wear, alteration, misuse, or damage. The customer will be responsible for the cost of return shipment if the returned item is refused.
We want to make sure you get the right size or color, that's why we've made exchanges quick & hassle free. Just follow these simple steps!
- Return your original items to us for a refund in full. We do offer free returns within the US, so feel free to email us to get your label.
- Place a new order in your desired style and size - if there is any cost difference associated on the website, let us know & we'll make sure you're being refunded and charged the exact same amount.
If you have any questions on the process, send us an email! We're always here to help.
All Salon Culture products are warranted against defects in material or workmanship for 60 days from the date of purchase.
Warranty items are only valid with a proof of purchase (ie: order number) from our website. The Salon Culture warranty program does not cover any defects due to improper fit.
An item that is thought to be defective and is being returned for our inspection MUST BE IN ORIGINAL CONDITION, or it will not be considered for replacement.
Hours of Operation: Monday - Friday, 8AM to 5PM PST
Address Returns To:
2920 S Steele St.
Tacoma WA 98409
2920 S Steele St.
Tacoma WA 98409